Transparency is at the core of how we operate. Below you will find our step-by-step procedures for every type of service we offer — from initial contact through project completion.
Our in-house landscaping team follows this process for all residential and commercial landscaping contracts:
Call us or complete an online assessment. We will discuss your property needs and schedule a paid consultation.
Our team visits your property to assess conditions, take measurements, and discuss your goals. The consultation fee applies and is credited toward your service when booked.
We provide a detailed proposal with scope of work, pricing, and schedule. You select a 1, 2, or 3-year contract term. Both parties sign the service agreement.
Upon signing, the contract is binding for the full term. Initial payment or deposit is collected. Service schedule is confirmed.
Our crew begins regular service per the agreed schedule. You receive notifications before each visit. Quality checks are performed regularly.
Regular progress reports, seasonal recommendations, and open communication throughout the contract term. Issues are addressed within 48 hours.
For all construction, remodeling, and specialty trade services handled by our vetted partner network:
Call us or complete an online assessment questionnaire for your specific project type. We gather details about your needs, timeline, and budget.
Schedule a paid consultation where we discuss your project in detail. This fee is credited toward your project cost when you book through our network.
Based on your project requirements, we match you with the best-suited contractor from our vetted partner network. We consider specialization, availability, and budget fit.
Your matched contractor provides a detailed proposal. You review scope, timeline, and pricing. A separate service agreement is executed between you and the contractor.
Permits are pulled (if required), materials are ordered, and a start date is confirmed. You receive a project timeline and communication plan.
Work proceeds per the agreed scope. Regular updates are provided. Change orders are documented in writing before any additional work begins.
Upon completion, a final walkthrough is conducted. Any punch list items are addressed. Final payment is collected and warranty information is provided.
Commercial clients receive dedicated project management and expedited service:
Contact us with your commercial project needs. We gather preliminary information about property type, size, and service requirements.
Our team conducts a thorough site assessment. For landscaping, we evaluate terrain, existing conditions, and maintenance needs. For construction, we review plans and specifications.
We provide a comprehensive proposal including scope, schedule, pricing, and contract terms. Commercial landscaping contracts are 1-3 years. Construction projects are scoped individually.
Terms are finalized, insurance certificates are exchanged, and the contract is executed. Payment schedule and milestones are established.
Crews are assigned, materials are staged, and work begins per the project schedule. A dedicated project manager is assigned for commercial accounts.
Regular quality inspections, monthly reporting, and proactive communication. Issues are escalated and resolved within 24 hours for commercial clients.
We respond to all inquiries within 24 hours during business days. Emergency services are available for existing clients.
All agreements, change orders, and communications are documented in writing. We recommend clients keep copies of all signed documents.
We maintain comprehensive general liability and workers' compensation insurance. Certificates are available upon request.
When required, we handle all permit applications and inspections. Permit costs are included in project proposals unless otherwise noted.
Now that you know how we work, take the first step. Complete an assessment or call us directly.